Return of a ticket on the initiative of a buyer is possible no later than 24 hours before an event.
The application form can be downloaded HERE.
The buyer, who wants to return money for the e-ticket, should print out the application form and fill in all the fields in handwriting. Then please scan or take a picture of the completed application form and send it to : firstname.lastname@example.org
After the application form is sent, you will receive a follow-up letter with a notification that the application for a refund is accepted.